FAQ

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Product:
WinOLS

Topic:
Internet-Functions

Question:
The WinOLS-Features "Search for updates", "Search checksums online", "Search online" and "Store online" don't work. What can I do?

Answer:
Several things may cause the internet connection to fail:

1. Do some things work?
Try at least two of the features mentioned above. If one works and the other one doesn't, please contact us. Please consider that we will need the exact error message to help you.

2. Do you need a proxy?
For some company networks you need a "proxy" to access the Internet. Please ask your system administrator. The proxy will then be entered in WinOLS.

3. do you have a firewall (or anti-virus software with its own firewall) installed?
Please check the configuration to see if WinOLS is blocked there.

4. is the internet explorer in online mode?
Start the Internet Explorer. Is the menu item "Offline operation" activated in the "File" menu? If yes: deactivate it. Check whether the Internet Explorer can access the Internet.

If the problem still exists, please contact us. Please consider that we will need the exact error message to help you.